BBB Warns of Complaint Emails Harboring Viruses

Scammers are once again sending emails that appear to come from the Better Business Bureau (BBB). They'll tell you that a complaint has been filed against your business or that a customer has submitted a review of your business.  It doesn't matter that you might not even own a business.

The email will ask you to download and complete an attached form, or it will ask you to click on a link to view and respond to the consumer posting.  Don't do either!

The "attached form" is actually an executable file that will drop a virus onto your system. Next thing you know, you'll see a pop-up message that claims your computer is infected with dozens of viruses, and that will offer to clean your system for a fee.  If you provide your credit card or banking information to have your system cleaned, you will waste your money, and the scammers will then have access to your funds and will steal even more of your money.

The links in the bogus email are dangerous, as well. They look like a link to a BBB page, but the code behind the link will actually route your browser to a website where malware is dropped onto your computer. The malware is written in such a way that it usually passes by anti-virus programs undetected. Once the malware is in place, the scammer can sniff for your banking information (including user names and passwords), and can use your system to send more scam emails out to your contacts under your name.

Here's the bottom line:

- If you don't own a business, you can disregard any BBB email that claims your company has a consumer complaint.

- If you DO own a business, you can check with your local BBB to confirm if a consumer complaint or review is legitimate.

- Never click on a link or download an attachment in an email unless you are confident it's from your BBB. 

Please pass on this information to keep others from falling victim to this scam. If you have any questions or concerns about this scam, contact your local BBB at 509-455-4200 or email